Adjustments 4 min read• Updated October 2026

How to Issue Credit Notes for Sales Returns and Adjustments

Issue legally compliant GST credit notes to adjust invoice values for damaged goods, sales returns, billing discrepancies, or post-sale discounts.

Guide Overview & Quick Facts
Screen Guide
Estimated Time 4 min read
Steps to Complete 5 Action Steps
Target Workspace ScreenCredit Notes
Path: /business/credit-notesOpen This Screen in InvGear

Prerequisites: What You Need Before You Start

  • An original tax invoice must already exist in your system.
Step-by-Step Instructions Box

Standard Operating Procedure

Execute these 5 sequential steps to complete the workflow without compliance errors.

5 Steps Total
1

Navigate to Credit Notes

Step 1 of 5

Click 'Credit Notes' under Sales in the sidebar (/business/credit-notes).

2

Click '+ Create Credit Note'

Step 2 of 5

Select the customer and link the Original Invoice Number that is being adjusted.

3

Specify Return Reason

Step 3 of 5

Select a standardized reason (e.g., 01-Sales Return, 02-Post Sale Discount, 03-Deficiency in Services, 04-Correction in Invoice).

4

Input Adjusted Items and Amounts

Step 4 of 5

Enter the quantity returned or discount amount. The tax will be calculated proportionally at the original invoice rate.

5

Save & Issue

Step 5 of 5

Save the credit note. It will automatically reduce the customer's outstanding balance and reflect in your Table 9B of GSTR-1.

Statutory & GST Compliance Notes

  • ✓Under Section 34 of the CGST Act, credit notes for a financial year must be declared in GST returns no later than 30th November following the end of the financial year.

Frequently Asked Questions

Quick answers to common questions about using this screen.

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